Privacy Policy
Effective Date: August 2026
Welcome
Thank you for visiting Journey 2 Home.
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you visit Journey2Home.com.
Our goal is simple—to provide educational resources and personalized guidance while respecting and protecting your privacy.
Who We Are
Journey 2 Home is a collaborative marketing brand created by:
Denise Thompson
Mortgage Loan Officer
Luminate Bank
NMLS #2562356
and
Duane Thompson
REALTOR®
eXp Realty, LLC
Tennessee License #365120
Washington License #20121612
Journey 2 Home is not a separate legal entity.
Information We Collect
When you visit our website, you may voluntarily provide information such as:
Name
Email address
Phone number
Preferred method of contact
Property location or areas of interest
Homeownership goals
Questions or comments submitted through contact forms
Information you choose to provide when requesting educational resources
We only collect information that you voluntarily provide or that is automatically collected through standard website technologies.
Information Collected Automatically
Like many websites, Journey 2 Home may automatically collect limited information, including:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referring website
General geographic location (city or region)
This information helps us improve our website and better understand how visitors use our educational resources.
How We Use Your Information
We may use your information to:
Respond to your questions and inquiries
Provide requested guides, checklists, or educational materials
Contact you regarding mortgage or real estate services you have requested
Improve our website and educational content
Provide customer service
Maintain website security
Comply with applicable legal or regulatory requirements
We do not use your information for purposes unrelated to your request without your consent.
Consumer Choice
Providing your information through Journey2Home.com does not obligate you to use any mortgage lender, real estate brokerage, settlement service provider, title company, inspector, insurance provider, or any other service.
Consumers are free to choose any service providers they prefer.
The use of one service is not conditioned upon the use of another.
Information Sharing
Journey 2 Home does not sell your personal information.
Information you submit may be shared only as reasonably necessary to:
Respond to your inquiry
Connect you with the appropriate Journey 2 Home team member
Provide services you specifically request
Comply with legal or regulatory requirements
We do not sell, rent, or trade personal information to third parties for marketing purposes.
Cookies and Analytics
Journey2Home.com may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze website traffic
Understand visitor engagement
Analytics services such as Google Analytics may collect anonymous usage information.
You may disable cookies through your browser settings at any time.
Third-Party Websites
Our website may include links to third-party websites, including but not limited to:
Luminate Bank
eXp Realty
Government housing resources
Mortgage calculators
Educational organizations
Once you leave Journey2Home.com, the privacy practices of those websites are governed by their own policies.
We encourage you to review their privacy policies before providing personal information.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect the information you provide through our website.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children's Privacy
Journey2Home.com is intended for individuals seeking information regarding homeownership, mortgage financing, and real estate services.
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Your Choices
You may:
Request access to information you have submitted
Ask us to correct inaccurate information
Request that we delete information where permitted by law
Unsubscribe from marketing communications at any time
To make any of these requests, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website features.
Any revisions will be posted on this page along with an updated Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us.
Journey 2 Home
Mortgage Questions
Denise Thompson
Mortgage Loan Officer
Luminate Bank
📧 denise.thompson@goluminate.com
📞 865-280-4800
Real Estate Questions
Duane Thompson
REALTOR®
eXp Realty, LLC
📧 duane@journey2home.com
📞 865-280-2616
Licensing & Disclosures
Journey 2 Home is a collaborative marketing brand and is not a separate legal entity.
Denise Thompson is a Mortgage Loan Officer with Luminate Bank (NMLS #2562356). Duane Thompson is a REALTOR® with eXp Realty, LLC (TN License #365120 | WA License #20121612).
Consumers are free to choose any real estate brokerage, lender, settlement service provider, or other service provider. The use of one service is not conditioned upon the use of another.
Journey 2 Home supports the principles of the Fair Housing Act and the Equal Credit Opportunity Act and is committed to providing equal professional service to all individuals without regard to race, color, religion, sex, disability, familial status, national origin, or any other protected characteristic under applicable law.