Accessibility Statement

Effective Date: August 2026

Our Commitment

At Journey 2 Home, we believe everyone deserves equal access to information and resources about homeownership. We are committed to providing a website that is welcoming, accessible, and usable for all visitors, including individuals with disabilities.

We continually work to improve the accessibility and usability of Journey2Home.com and strive to provide an inclusive online experience for every visitor.

Accessibility Efforts

We aim to design and maintain our website using recognized accessibility best practices whenever reasonably possible. Our ongoing efforts include:

  • Using clear headings and page organization to improve navigation.

  • Maintaining readable font sizes and color contrast.

  • Providing descriptive alternative text for images whenever appropriate.

  • Designing pages that can be navigated using a keyboard where supported.

  • Using responsive design so content is accessible on desktop, tablet, and mobile devices.

  • Regularly reviewing website content for readability and usability.

Because our website is continually evolving, we recognize that some areas may be improved over time and welcome your feedback.

Need Assistance?

If you experience difficulty accessing any part of this website or need assistance obtaining information, completing a form, or accessing one of our educational resources, we're happy to help.

Please contact us using one of the methods below, and we will make reasonable efforts to provide the information or assistance you need in an accessible format.

Mortgage Services

Denise Thompson
Mortgage Loan Officer
Luminate Bank
📞 865-280-4800
📧 denise.thompson@goluminate.com

Real Estate Services

Duane Thompson
REALTOR®
eXp Realty, LLC
📞 865-280-2616
📧 duane@journey2home.com

Feedback

We value your feedback and welcome suggestions for improving the accessibility of Journey2Home.com.

If you encounter an accessibility barrier while using our website, please let us know by phone or email. When possible, include:

  • The page or feature you were trying to access.

  • A brief description of the issue.

  • The device and browser you were using (if known).

Your feedback helps us continue improving the experience for all visitors.

Ongoing Commitment

Accessibility is an ongoing effort. As technology and accessibility standards continue to evolve, we are committed to reviewing and improving our website to better serve all visitors.

Thank you for visiting Journey 2 Home. We appreciate the opportunity to assist you on your path to homeownership.